The benchmark of excellence
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The Employee Excellence Awards celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
Employee Excellence Awards
Frontline Employee of the Year Award
The face, the hands and the heart of the organisation.
About this category
This award recognises an employee working on the front line, in a shop, a depot, a site, a ward, a vehicle or a contact centre, whose work makes a daily difference to customers and colleagues. Judges look for standards, care and the example they set.
Eligibility
- Open to employees in customer facing
- Operational
- Field
- Site or shift based roles
Judging criteria
- Standards of work
- Care for customers or service users
- Teamwork
- Safety and reliability
- Example to others
Qualitative criteria
- Pride in the job
- Whatever the job is
Metrics
- Customer feedback
- Quality and safety records
- Attendance and targets met
Additional criteria
Entries should include a short account of the contribution, supporting figures where they exist and, wherever possible, comments from colleagues, managers or customers. An employee can be put forward by anyone who has seen their work, or can enter themselves. Nothing in an entry is shared beyond the judging panel, and customer or colleague names can be left out. Judges consider the size of the organisation and the nature of the role, so a cleaner, a driver or a care worker competes on equal terms with a head office professional.
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